1. Information We Collect

We collect information you provide directly to us, such as when you:

• Make a purchase
• Request a quote or contact us
• Use our carpet care services

Personal Information

This may include:

• Name and contact information (email, phone, address)
• Delivery preferences and special instructions
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Process orders and provide customer service
• Communicate about products, services, and promotions
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations
• Provide personalized recommendations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who help us operate our business ( delivery services, etc.)
• Legal Requirements: When required by law or to protect our rights and safety
• Consent: When you explicitly consent to sharing

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Regular staff training on data protection

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve website functionality and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Customer account information is typically retained for 1 year after account closure for legal and business purposes.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

8. Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.